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IT 200 Systems Thinking Project Milestone Guidelines and Rubric
Overview
Thinking in systems allows you to view problems as parts of a whole and gives you a tool set to address those problems. In this activity, you will use your knowledge of systems thinking
methodologies to analyze a scenario and map the relationships between the parts of a system.
Prompt
To successfully complete this activity, address the following:
1. De�ne the following systems-thinking concepts in your own words:
1. De�ne systems thinking, providing an example of how this is used in the IT �eld.
2. Describe collections and how they are distinguished from systems.
3. De�ne feedback loop, providing an example of how this is used in the IT �eld.
4. De�ne stock and �ow diagram, providing an example of how this is used in the IT �eld.
5. De�ne casual loop diagram, providing an example of how this is used in the IT �eld.
2. The following scenario describes the system used for ful�lling an online order at Lost Pines Out�tters, a medium-sized outdoor clothing store. Read this scenario and create a basic map
of the system using Microsoft Visio.
Lost Pines Out�tters (LPO) Online
When a customer places an order through LPO’s online portal, the order is sent directly to the warehouse, where an associate takes (pulls) the selected items from warehouse
shelves. Warehouse associates use a single computer to track incoming orders, locate items in inventory, and pull inventory for ful�llment. Once LPO’s warehouse associates have
pulled the items from inventory, they manually update the inventory tracking system and the item is sent to the ful�lment department. In the ful�llment department, associates
package the items for delivery to customers and assign the shipment a tracking number through the U.S. Postal Service. Once the order has shipped, an associate in LPO’s
ful�llment department manually checks the tracking information and updates the order’s delivery status. Once the customer receives the order, an associate sends a card,
thanking them for their purchase and requesting they leave a review of the item and their experience shopping with Lost Pines Out�tters.
3. Once you have mapped this system, you will map relationships contained within the system. First, identify relationships within your system diagram that represent feedback loops, and
represent those loops within your model. Then, identify a relationship within the system that could be modeled with a stock and �ow or causal loop diagram, and model that diagram in
Visio.
4. Compose a brief, 250- to 500-word summary of the given system as well as the interactions and relationships present in the system.
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What to Submit
Upload a Word document that must include your written descriptions and your diagram of the system.
Systems Thinking Project Milestone Rubric
Criteria Exemplary (100%) Pro�cient (85%) Needs Improvement (55%) Not Evident (0%) Value
Systems Thinking Submission exceeds the
pro�cient criteria and displays
exceptional accuracy, clarity,
logic and detail
De�nes and gives an example of
systems thinking
Shows progress toward
pro�ciency, but with errors or
omissions; areas for
improvement may include
accuracy, clarity, logic, or detail
Does not attempt criterion 12
Collections Submission exceeds the
pro�cient criteria and displays
exceptional accuracy, clarity,
logic and detail
Describes collections and how
they are distinguished from
systems
Shows progress toward
pro�ciency, but with errors or
omissions; areas for
improvement may include
accuracy, clarity, logic, or detail
Does not attempt criterion 12
Feedback Loops, Stock and
Flow, and Causal Loops
Submission exceeds the
pro�cient criteria and displays
exceptional accuracy, clarity,
logic and detail
De�nes feedback loops, stock
and �ow diagrams, and causal
loop diagrams, and gives an
example of each
Shows progress toward
pro�ciency, but with errors or
omissions; areas for
improvement may include
accuracy, clarity, logic, or detail
Does not attempt criterion 12
System Modeling Submission exceeds the
pro�cient criteria and displays
exceptional accuracy, clarity,
logic and detail
Models a given system using
Microsoft Visio
Shows progress toward
pro�ciency, but with errors or
omissions; areas for
improvement may include
accuracy, clarity, logic, or detail
Does not attempt criterion 12
Relationship Modeling Submission exceeds the
pro�cient criteria and displays
exceptional accuracy, clarity,
logic and detail
Models a stock and �ow or
causal loop diagram based on a
given system
Shows progress toward
pro�ciency, but with errors or
omissions; areas for
improvement may include
accuracy, clarity, logic, or detail
Does not attempt criterion 12
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Criteria Exemplary (100%) Pro�cient (85%) Needs Improvement (55%) Not Evident (0%) Value
System Description Submission exceeds the
pro�cient criteria and displays
exceptional accuracy, clarity,
logic and detail
Identi�es and describes the
parts of a given system
Shows progress toward
pro�ciency, but with errors or
omissions; areas for
improvement may include
accuracy, clarity, logic, or detail
Does not attempt criterion 12
System Interactions Submission exceeds the
pro�cient criteria and displays
exceptional accuracy, clarity,
logic and detail
Summarizes the interactions
and relationships within a given
system
Shows progress toward
pro�ciency, but with errors or
omissions; areas for
improvement may include
accuracy, clarity, logic, or detail
Does not attempt criterion 13
Articulation of Response Exceeds pro�ciency in an
exceptionally clear, insightful,
sophisticated, or creative
manner
Clearly conveys meaning with
correct grammar, sentence
structure, and spelling,
demonstrating an
understanding of audience and
purpose
Shows progress toward
pro�ciency, but with errors in
grammar, sentence structure,
and spelling, negatively
impacting readability
Submission has critical errors in
grammar, sentence structure,
and spelling, preventing
understanding of ideas
10
Citations and Attributions Attributes sources where
applicable using citation
methods with very few minor
errors
Attributes sources where
applicable, but with consistent
minor errors
Attributes sources where
applicable, but with major
errors
Does not attribute sources
where applicable
5
Total: 100%
