You will be submitting a SINGLE PDF DOCUMENT that contains your entire project. Your project must be typed, though you may choose to hand-write such items as statistical notation (such as μ1or α )
Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ),
Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to